Client Services Associate
Leesburg, VA
Full Time
Mid Level
Dunlap Bennett & Ludwig is currently seeking a Client Services Associate to join our legal team. This position will serve as a vital connection between our clients and attorneys. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional client experiences. The opening is current onsite at our Leesburg VA office; however, this office will be relocating to the Ashburn/Herndon area within one year.
Responsibilities:
Dunlap Bennett & Ludwig is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our firm offers a depth of knowledge without sacrificing the high-touch service our clients demand. Our attorneys hail from the most respected law schools, “big law”, and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience.
Dunlap Bennett & Ludwig is an equal opportunity employer and welcomes candidates with diverse personal and professional backgrounds. We also participate in E-Verify. DBL offers a rewarding work environment that provides an opportunity to advance and grow.
Responsibilities:
- Serve as the primary point of contact for existing and prospective clients, building sustainable relationships through responsive and professional communication.
- Handle high-volume inbound and outbound calls, actively listen to client needs and provide helpful solutions to their concerns.
- Act as liaison between clients and attorneys, ensuring seamless communication and service.
- Answer phones professionally, direct callers to appropriate personnel and attorneys.
- Meet personal and Client Service team targets and call handling quotas.
- Perform other administrative tasks as assigned.
- Minimum of 1 to 2 years preferred experience answering and taking phone calls.
- Strong written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Superior organizational and multitasking abilities with time management.
- Capacity to work independently, prioritize effectively, and meet deadlines.
- Positive, professional attitude and strong interpersonal skills.
- Must have working knowledge of Office 365, Microsoft Outlook and Teams.
- Comprehensive benefits package (medical, dental, vision, life, STD, LTD)
- 401(K) plus matching
- Generous paid time off, including your birthday
- Work-Life Balance: No Nights or Weekends!
Dunlap Bennett & Ludwig is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our firm offers a depth of knowledge without sacrificing the high-touch service our clients demand. Our attorneys hail from the most respected law schools, “big law”, and a variety of diverse backgrounds. In addition to former military, government agency, and corporate experience, the partners at DBL average more than twenty years of high-level relevant legal experience.
Dunlap Bennett & Ludwig is an equal opportunity employer and welcomes candidates with diverse personal and professional backgrounds. We also participate in E-Verify. DBL offers a rewarding work environment that provides an opportunity to advance and grow.
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